Shipping & Delivery Policy

Gaureeva aims to deliver cow ghee products safely and reliably to customers across India. This policy explains our order processing, packaging, delivery timelines, shipping charges, and shipment-related support.

Delivery Coverage

Gaureeva offers pan-India delivery to serviceable pin codes through our courier and logistics partners.

Delivery availability will be confirmed during checkout. Certain remote locations may require additional delivery time or may not be serviceable.

Order Processing Time

Orders are generally processed within 48 hours after successful payment and order confirmation.

Processing times may vary during weekends, public holidays, promotional periods, or unexpected operational disruptions. If an order cannot be processed within the stated timeframe, we will make reasonable efforts to inform the customer.

Estimated Delivery Time

Our estimated delivery time is 5–7 business days after dispatch for most serviceable locations.

Delivery times are estimates and may vary based on location, courier availability, weather, public holidays, transport disruptions, or other circumstances beyond our reasonable control.

Packaging

Gaureeva Cow Ghee is supplied in glass jars. We take reasonable precautions to package products securely to minimise the risk of breakage, leakage, and transit damage.

Customers should inspect the outer package and jar upon delivery. If the jar is broken, leaking, or visibly tampered with, please document the issue and contact our support team.

Do not consume a product if you suspect contamination or tampering.

Shipping Charges

Applicable shipping charges will be displayed at checkout before payment.

Any free-shipping offer will be subject to the conditions stated in the relevant promotion or offer details.

Payment and Order Confirmation

Gaureeva currently accepts prepaid online orders only.

An order is considered successfully placed after the applicable payment process is completed and the order is confirmed by our system. In the event of a payment deduction without order confirmation, please contact our support team with your transaction reference.

Order Tracking

After dispatch, available tracking information will be shared through email/SMS/WhatsApp.

Tracking updates depend on the courier partner's systems and may not be available immediately after dispatch.

Incorrect Delivery Details

Customers should provide a complete and accurate delivery address, pin code, mobile number, and other required information during checkout.

If an address correction is required, contact us as soon as possible. We cannot guarantee changes after dispatch.

If delivery fails because of incorrect or incomplete information, we will investigate the circumstances and communicate the available options.

Delayed, Lost, or Undelivered Orders

If your order has not arrived within the estimated delivery window, please contact us with your order number.

We will coordinate with our courier partner to investigate the shipment and communicate an appropriate next step. Where required by applicable law, an eligible refund or other remedy will be provided.

Damaged or Leaking Shipments

If a glass jar arrives damaged, broken, leaking, or with suspected tampering, please contact us promptly, preferably within 48 hours of delivery, with photographs and your order details.

The reporting period is intended to help us investigate efficiently and does not remove any rights available under applicable law.

Please refer to our Return, Refund & Cancellation Policy for further information.