Question 1

What is Gaureeva?

Accepted Answer

Gaureeva is a brand offering cow ghee prepared using the Bilona method. We focus on product quality, careful packaging and convenient delivery to customers across India.

Question 2

What is Bilona-method cow ghee?

Accepted Answer

The Bilona method is a traditional process of making ghee from curd. The curd is churned to separate butter, which is then heated to produce ghee. Please refer to our product description for details of our specific preparation process.

Question 3

Is Gaureeva Cow Ghee made using the Bilona method?

Accepted Answer

Yes, our product is described as being prepared using the Bilona method. We aim to provide accurate information about our preparation process and product.

Question 4

Why may the colour or texture of cow ghee vary?

Accepted Answer

Natural variations in colour, texture and consistency can occur due to factors such as the milk source, season and preparation process. However, if you suspect spoilage, contamination or an unusual quality issue, please contact our customer support team.

Question 5

Is Gaureeva Cow Ghee suitable for daily consumption?

Accepted Answer

Ghee can be included in a balanced diet according to individual dietary needs and preferences. Please review the nutritional information on the product label and consult a qualified healthcare professional if you have specific dietary concerns.

Question 6

How should I store Gaureeva Cow Ghee?

Accepted Answer

Store the product according to the instructions printed on the jar. Keep it tightly closed and use a clean, dry spoon to help maintain product quality.

Question 7

What is the shelf life of Gaureeva Cow Ghee?

Accepted Answer

Please refer to the best-before date printed on the product packaging. Shelf life depends on the product's validated specifications and storage conditions.

Question 8

Does cow ghee solidify or become grainy?

Accepted Answer

Ghee may change its consistency with temperature. It can become firm in cooler conditions and softer in warmer conditions. Such changes do not automatically indicate a quality problem.

Question 9

Can I use the ghee if the jar arrives damaged or the seal appears tampered with?

Accepted Answer

No. Do not consume the product if the jar is broken, leaking, visibly tampered with or suspected to be contaminated. Contact us promptly with your order details and photographs.

Question 10

How can I place an order?

Accepted Answer

Browse our products, select your preferred quantity, add the product to your cart and complete checkout using the payment options available on our website.

Question 11

Do you offer Cash on Delivery (COD)?

Accepted Answer

No. Gaureeva currently accepts prepaid orders only. Your order can be processed after the payment and order confirmation requirements are completed.

Question 12

Which payment methods do you accept?

Accepted Answer

We accept the online payment methods displayed at checkout. Available methods may depend on our payment gateway and its supported services.

Question 13

What should I do if my payment is deducted but I do not receive an order confirmation?

Accepted Answer

Please contact our customer support team with your transaction reference, registered mobile number and any payment confirmation you received. We will investigate the payment and order status.

Question 14

Can I cancel my order after placing it?

Accepted Answer

You may request cancellation before dispatch by contacting our support team. Cancellation is subject to order status and applicable law. Once an order has been dispatched, cancellation may no longer be possible.

Question 15

Do you deliver across India?

Accepted Answer

We offer delivery across India to serviceable pin codes. Availability will be confirmed during checkout.

Question 16

How long does delivery take?

Accepted Answer

Orders are generally processed within 1–3 business days, with estimated delivery within 3–7 business days after dispatch for most serviceable locations. Actual delivery times may vary by location, courier availability and unforeseen circumstances.

Question 17

How can I track my order?

Accepted Answer

Once your order has been dispatched, tracking details will be shared through the communication channel available for your order, such as SMS, email or WhatsApp.

Question 18

What if my order is delayed or not delivered?

Accepted Answer

Please contact our support team with your order number. We will coordinate with the courier partner, investigate the shipment and communicate the appropriate next steps, including a refund where required by applicable law.

Question 19

How is the ghee packaged for delivery?

Accepted Answer

Our ghee is supplied in glass jars. We take reasonable precautions to package the jars securely to reduce the risk of breakage and leakage during transit.

Question 20

Can I return my order if I change my mind?

Accepted Answer

We generally do not accept returns for change of mind, incorrect customer selection or personal preference when the correct product has been delivered as described. This policy does not limit any consumer rights available under applicable law.

Question 21

What if my jar arrives broken, leaking or damaged?

Accepted Answer

Please contact us as soon as reasonably possible, preferably within 48 hours of delivery, and provide your order number along with clear photographs of the outer package, shipping label and damaged product. We will review the complaint and explain the next steps.

Question 22

What if I receive the wrong product or quantity?

Accepted Answer

Please contact our support team with your order number and photographs of the product received. We will investigate and arrange an appropriate resolution in accordance with our policy and applicable law.

Question 23

Can I request a refund?

Accepted Answer

Refund requests are reviewed according to our Return, Refund & Cancellation Policy. Depending on the circumstances, applicable law and verification of the issue, the resolution may include a replacement or refund.

Question 24

How long does a refund take?

Accepted Answer

For approved refunds, we aim to initiate the payment within 5–7 business days after the refund decision is communicated, subject to any necessary verification. The time taken for the amount to appear in your account may depend on your bank or payment provider, or a shorter applicable legal timeline.

Question 25

What should I do if I suspect a quality or food-safety issue?

Accepted Answer

Stop using the product and contact our customer support team promptly. Please share the batch details printed on the jar, your order number and a description of the concern. We will review the issue and advise you on the next steps.

Question 26

How can I contact Gaureeva?

Accepted Answer

For order assistance, delivery queries, product concerns, refunds or other questions, please contact us using the details on our Contact page. We aim to acknowledge customer complaints within 48 hours and address them within the applicable legal timeframe. For more information, please read our Terms & Conditions, Shipping & Delivery Policy, Return, Refund & Cancellation Policy and Privacy Policy.

About Gaureeva Cow Ghee

Storage and Shelf Life

Orders and Payments

Shipping and Delivery

Returns, Refunds and Replacements

Customer Support

Frequently asked questions