Privacy Policy

Gaureeva respects your privacy and aims to handle personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, place an order, or contact our customer support team.

Information We Collect

Depending on how you interact with our website, we may collect:

Personal and contact information:

• Name
• Email address
• Mobile number
• Billing and delivery address

Order information:

• Order number and order history
• Products and quantities purchased
• Payment status and transaction reference
• Invoice and refund information

Technical information:

• IP address
• Browser type and device information
• Website usage data
• Cookie identifiers and related technical data, where applicable

Customer communications:

• Information you provide when submitting a complaint, asking a question, or sharing product feedback
• Photographs and supporting documents provided for damaged, defective, or incorrect orders

We aim to collect information that is reasonably necessary for the purposes described in this policy.

How We Use Your Information

We may use personal information to:

• Accept, process, and fulfil orders.
• Verify payments and issue invoices.
• Arrange shipping and delivery.
• Send order confirmations and tracking updates.
• Respond to enquiries and complaints.
• Process eligible cancellations, refunds, and replacements.
• Investigate product quality and food safety concerns.
• Improve our website, product listings, and customer experience.
• Protect our systems, detect fraud, and prevent misuse.
• Maintain required business, accounting, tax, and regulatory records.
• Send promotional communications where legally permitted and, where required, with your consent.

Payment Information

Payments are processed through the payment providers made available during checkout.

Gaureeva does not intend to store complete payment-card credentials, PINs, passwords, or OTPs on its own systems. Payment information may be processed by the relevant payment provider in accordance with its own terms and privacy practices.

Please do not share sensitive payment credentials with anyone claiming to represent Gaureeva.

Sharing of Personal Information

We may share relevant information with service providers where reasonably necessary to operate our business, including:

• Courier and logistics partners for delivery.
• Payment gateways and payment service providers for transactions and refunds.
• Website hosting and technical service providers.
• Customer support, email, and messaging service providers.
• Analytics and security service providers, where used.
• Professional advisers, auditors, and government authorities where required by law.

We require appropriate handling of information by service providers, subject to applicable law and the arrangements governing those services.

We do not sell your personal information to third parties for their independent marketing purposes.

Cookies and Website Analytics

Our website may use cookies and similar technologies to maintain shopping-cart functionality, remember preferences, support website security, understand website usage, and improve performance.

You may manage cookies through your browser settings or any consent controls provided on our website. Disabling certain cookies may affect website functionality.

Where required, consent will be obtained before using non-essential cookies or similar technologies.

Promotional Communications

We may send promotional emails, messages, or offers where legally permitted and, where required, with your consent.

You may opt out of promotional communications through the unsubscribe option provided or by contacting our Customer Support Team.

Opting out of marketing communications will not necessarily stop essential transactional messages, such as order confirmations, delivery updates, or refund notifications.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

If a data security incident occurs, we will take appropriate steps in accordance with applicable legal requirements.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal compliance, dispute resolution, and fraud prevention.

Some records may need to be retained for a longer period where required by law or necessary to establish, exercise, or defend legal claims.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

Your Privacy Choices and Rights

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information held by us. You may also raise questions or concerns about how your information is handled.

Requests can be submitted to our customer support team. We may need to verify your identity before responding.

Certain information may need to be retained to comply with legal obligations or resolve outstanding transactions and disputes.

Any applicable rights relating to consent, withdrawal of consent, grievances, or nomination will be handled in accordance with the data protection laws and rules applicable at the relevant time.

Third-Party Websites

Our website may contain links to third-party websites or services. We do not control the independent privacy practices of those third parties.

Please review the relevant third-party privacy policies before sharing information with them.

Children's Privacy

Our website is intended for general consumers and is not specifically directed at children. Where applicable law requires parental consent or additional safeguards for processing children's personal information, we will comply with those requirements.

If you believe that personal information has been collected inappropriately, please contact us for review.

Changes to This Privacy Policy

We may update this policy to reflect changes in our business operations, website features, service providers, or applicable legal requirements.

The latest version will be published on our website with its updated date.

Contact and Privacy Complaints

For privacy-related questions, requests, or complaints: Please contact us using the details on our Contact page.

We aim to acknowledge privacy-related requests within 2 business days and address them within the applicable legal timeframe.